privacy policy

Updated July 10th, 2019

our commitment to privacy

At Banq, our most important asset is our relationship with you. This Privacy Policy is designed to explain how we collect, use, and share information gathered through our websites and mobile applications (collectively, the “Services”). The terms “Banq,” “we,” and “us” include Banq Inc, our affiliates and subsidiaries. By using the Services, you agree to the terms and conditions of this Privacy Policy. Beyond the Privacy Policy, your use of the Service is also subject to our Terms of Service as found via the link at the bottom of this page.

information we collect

Information You Provide Us

Customer Information: When you sign up to create a Banq account, you provide us with information about yourself, including:

  • Name
  • Address
  • Email Address
  • Phone Number
  • Social Security Number
  • Date of Birth

If you sign up as an entity (e.g. a company, partnership, trust, etc), you may also need to provide us with pertinent information about your entity, including:

  • Entity Name
  • Employer Identification
  • Address
  • Email Address
  • Phone Number
  • Entity documents

If you create an account with another person, you may need to provide the above information about that person as well. We aren’t being nosy, this is required for compliance with Bank Secrecy Act, including FinCEN, responsibilities. See more detail in the “how we use your information” section of this Policy.

Financial Information

In order to connect your account to other bank accounts or credit and debit cards in order to process your deposits, we may collect information about your bank routing numbers, bank account numbers, billing address, or credit or debit card. If you make a deposit using a credit or debit card through the Services, the card-specific information will be maintained by a third-party merchant bank payment processor and not by us.

Communications:

If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. You may also provide us with contact information for other individuals, such as your friends and family, whom you would like to invite to join the services or contribute to a trust or other account. By submitting personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

INFORMATION WE COLLECT AUTOMATICALLY FROM YOUR USE OF THE SERVICES

When you use our Services, we and our third-party service providers may collect information from you through automated means, such as cookies, web beacons, and web server logs. By using the Services, you consent to the placement of cookies, beacons, and similar technologies in your browser and on emails in accordance with this Privacy Policy. The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Services.

We may use this information, for example, to ensure that the Services function properly, to determine how many users have visited certain pages or opened messages or newsletters, or to prevent fraud. We work with analytics providers such as Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in, or even inability to use the Services.

HOW WE USE YOUR INFORMATION

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also need to see your driver license or other document(s).

We may also use the information we collect:

  • To operate, maintain, enhance and provide features of the Services, to provide services and information that you request, to respond to comments and questions, and otherwise to provide support to users.
  • To understand and analyze the usage trends and preferences of our users, to improve the Services, and to develop new products, services, features, and functionality.
  • To contact you for administrative and informational purposes, and to contact individuals whom you invite to join the service or contribute to a trust. This may include providing customer service or sending communications, including changes to our terms, conditions, and policies, invitations to join the service, or requests to contribute to a trust.
  • For marketing purposes, such as developing and providing promotional and advertising materials that we think may be useful, relevant, valuable or otherwise of interest to you.
  • To personalize your experience on the Services by presenting products and offers tailored to you.
  • We may aggregate data collected through the Services and may use and disclose non-personally identifiable metrics for any purpose.
  • For our business purposes, such as audits, security, compliance with applicable laws and regulations, fraud monitoring and prevention.
  • To enforce our Terms of Service or other legal rights.

HOW WE SHARE YOUR INFORMATION

We disclose information that we collect through the Services to third parties in the following circumstances:

  • To our third-party service providers who provide services such as website hosting, payment processing, data analysis, information technology and related infrastructure provision, customer service, email delivery, online advertising, auditing, and other services.
  • We may publicly display comments and testimonials we receive from users. If you write a comment, send us an email, or other communication, we may edit it in our discretion and use it, with or without your name or other attribution, anywhere we desire, including, but not limited to, our website(s), press releases, newsletters and marketing material.
  • To a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).
  • If required to do so by law or in the good faith belief that such action is appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  • We may use and disclose aggregate information that does not identify or otherwise relate to an individual for any purpose, unless we are prohibited from doing so under applicable law.

THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

SECURITY

We use certain physical, organizational, and technical safeguards that are designed to maintain the integrity and security of information that we collect. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee the security of your data. It is important that you maintain the security and control of your account credentials, and not share your password, computer or mobile device with anyone.

USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of eighteen (18), and we request that they not provide personal information through the Services.

INTERNATIONAL CROSS-BORDER DATA TRANSFER

Banq uses servers hosted in the United States. Please note that if you reside or are located outside of the United States then you will be transferring your information outside of your region for storage and processing in the United States, and by using the Services you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules that are different from those of the United States.

UPDATES TO THIS PRIVACY POLICY

We may make changes to this Privacy Policy. The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. Your use of the Services following these changes means that you accept the revised Privacy Policy.

CONTACT US

If you have any questions about this Privacy Policy, you may contact us at members@banq.com